Privacy Policy

ArshAlNaseem is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable UAE data protection laws and international best practices.

This Privacy Policy applies to all personal information collected through our website, phone calls, WhatsApp messages, contact forms, and in-person service interactions. It does not apply to third-party websites that may be linked from our site.

We collect information that you provide to us directly and information collected automatically when you use our website.

Information you provide directly:

• Full name and contact details (phone number, email address)
• Home or business address (for repair service visits)
• Details about your appliance and the problem you are experiencing
• Messages or enquiries submitted through our contact form or WhatsApp
• Feedback, reviews, or complaints you submit to us

Information collected automatically:

• IP address and browser type when you visit our website
• Pages visited, time spent on pages, and referring URLs
• Device type (mobile, desktop, tablet) and operating system
• Cookie data and similar tracking technologies (see Section 5)

We use the personal information we collect for the following purposes:

• To arrange and confirm your appliance repair appointment
• To dispatch a technician to your location
• To communicate with you about your service request, follow-ups, and repairs
• To provide quotes, invoices, and warranty information
• To respond to your enquiries and customer service requests
• To improve our website, services, and customer experience
• To send service reminders or maintenance notifications (only if you opt in)
• To comply with our legal obligations under UAE law
• To detect and prevent fraud or misuse of our services

We will never use your information for unsolicited marketing or sell it to third-party advertisers.

We do not sell, rent, or trade your personal information to any third parties. We may share your information only in the following limited circumstances:

• Our Technicians: Your name, address, and appliance details are shared with the assigned technician solely to complete your repair service.
• Service Providers: We may use trusted third-party service providers (such as website hosting, analytics, and communication tools) who process data on our behalf under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required to do so by UAE law, court order, or government authority.
• Business Transfer: In the unlikely event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our site.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). All data is anonymized.
• Preference Cookies: Remember your settings and preferences for a better experience on future visits.

You can control cookie settings through your browser. Disabling cookies may affect some website functionality. By continuing to use our website, you consent to our use of cookies as described above.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

• Our website uses SSL/HTTPS encryption for all data transmission
• Access to personal data is restricted to authorized personnel only
• We do not store sensitive payment information on our systems
• We regularly review and update our security practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You have the following rights regarding your personal information that we hold:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can ask us to correct any inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information, subject to any legal obligations we have to retain it.
• Right to Withdraw Consent: Where we process your data based on consent (e.g. marketing messages), you can withdraw consent at any time.
• Right to Object: You can object to us processing your data for certain purposes.

To exercise any of these rights, please contact us at [email protected] or call us on +971 568 146 318. We will respond to your request within 30 days.

Our website may contain links to third-party websites such as Google Maps, WhatsApp, and social media platforms. These websites have their own privacy policies, and we are not responsible for their practices.

We encourage you to review the privacy policy of any third-party website you visit through links on our site. This Privacy Policy applies only to our website and services.

Our services and website are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through any of the following methods:

We are committed to resolving any privacy concerns promptly and transparently. Your trust is important to us.